Customer Success Specialist - ForFarming

Customer Success Specialist

İstanbul/Turkey

Customer Success Specialist

Company

We are an IT/AgriTech startup that develops smart solutions for agricultural producers, distributors, and retailers to increase agricultural yield, sustainability, food safety, and food quality by utilizing IoT, Cloud, and AI technologies.  Our product portfolio consists of Farmio, a cloud-based IoT software for remote monitoring, control, and automation of indoor and greenhouse farms; and Trusty, a platform for implementing food transparency across the fresh produce industry.

We have a dynamic and passionate team of engineers, software developers, agronomists, and more, striving to make the world a better place by combatting the food and climate crises. We were ranked among the top 500 food, technology, and sustainability businesses of 2020 by ForwardFooding and we are one of the fastest growing AgriTech startups with multiple investment rounds closed and an international presence. Our goal for 2021 and 2022 is rapidly expanding our business in global markets, especially in the US.

Job Description

We are looking for a Customer Success Specialist who wants to be a part of a dynamic and multidisciplinary team where they can make a difference in a fast-paced environment and create tangible results. As a customer success specialist, you will play a critical role in the success of our global and domestic customers by providing best-in-class support, and acting as a liaison between the customer and various internal teams in order to resolve inbound inquiries in a thorough and efficient manner.

Responsibilities

  • Nurturing customer growth and product adoption, promoting retention, and ensuring maximum customer satisfaction
  • Working hand in hand with the clients to provide insight, value, and encourage advocacy
  • Collaborating with the sales team to understand customer requirements
  • Managing all aspects of the client relationship and the post-acquisition lifecycle, including client retention and account growth
  • Formulating solutions that deliver real business value to complex customer problems and facilitating the implementation processes smoothly
  • Facilitating efficient communication between various internal teams as necessary to resolve customer issues quickly
  • Supplying management with forecasts and reports on customer needs, problems, and interests
  • Continuously improving through feedback

Requirements

  • Bachelor’s and preferably master’s degree in related disciplines from reputable universities
  • At least 2 years of experience in customer relations and account management (at least 1 year experience with B2B or SaaS products is preferred)
  • Strong relationship building and management skills
  • Ability to adapt, overcome objections, and learn complex solutions
  • Superior written and oral communication, listening, negotiation, and presentation skills
  • Strong analytical, organizational, time management, prioritization, and problem-solving skills
  • Excellent command of both written and spoken English
  • Advanced use of MS Office Programs (Especially PowerPoint and Excel)
  • Result-oriented, proactive and takes initiatives
  • Enthusiastic, ambitious, eager for self-development, and open to feedback

Contacts

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